CUSTOMER POLICIES

Terms & Conditions

These Terms & Conditions govern your use of our websites and the purchase of products from our stores. By accessing or using our sites, you agree to these terms. Please read them carefully.

Ownership of Content

All content on the ORIXFORCE website, stores and daughter websites—including images, text, logos, and graphics—is the property of ORIXFORCE or its content providers and is protected by applicable copyright and trademark laws. Reproduction, distribution, or use of any content without our express written permission is strictly prohibited.

User Accounts

To access certain features, you may be asked to create an account. You agree to provide truthful and accurate information, keep your account details up to date, and safeguard your login credentials. You are solely responsible for all activity under your account.

Product Information & Pricing

We aim to provide accurate product descriptions and pricing at all times. However, in the event of an error, ORIXFORCE reserves the right to cancel any affected orders. If a payment has been processed for a cancelled order, a full refund will be issued.

Order Acceptance

All orders are subject to acceptance. An order confirmation does not guarantee approval or shipment. We reserve the right to cancel or refuse any order for any reason. If your payment has already been processed, you will receive a full refund.

Shipping & Delivery

Orders are shipped using standard carriers. Shipping methods, costs, and estimated delivery times can be found on our Shipping Policy. Risk of loss transfers to you once the product is handed over to the carrier. Delivery dates are estimates and not guaranteed.

Returns & Refunds

We accept returns on most items within 30 days of delivery. Products must be unused, in original condition, and in their original packaging. Some items may not be eligible for return or may be subject to a restocking fee. Please see our Return Policy for full details.

Limited Warranty

We stand behind the quality of the products sold by ORIXFORCE. All new products are covered by a 1-year limited warranty from the date of purchase, unless otherwise stated.

What’s Covered:

Defects in materials or workmanship under normal use.

What We’ll Do:
At our discretion, we may:

Send replacement parts
Replace the product
Offer a partial or full refund if a replacement is not available

Shipping for replacement parts or products is covered by us. In some cases, we may also cover return shipping.

What’s Not Covered:

Misuse, accidents, or abuse
Commercial or unintended use
Weather or natural damage
Improper installation or unauthorized modifications
Incidental or consequential damages

To qualify for warranty service, you must provide a valid proof of purchase and return the item in original or protective packaging.

Warranty Claims:
Please email us at support@orixforce.com with your order number, a description of the issue, and clear photos of the item. Our support team will assess your claim and provide next steps.

This warranty provides specific legal rights. You may have other rights based on your local laws.

Limitation of Liability

ORIXFORCE is not liable for indirect, incidental, or consequential damages, including lost profits, data, or goodwill, arising from your use of our website or any products purchased through it.

Indemnification

You agree to defend and hold harmless ORIXFORCE and its team from any claims, liabilities, damages, and expenses arising from your use of our website or violation of these Terms.

Dispute Resolution

Any disputes will be resolved through binding arbitration under the rules of the American Arbitration Association. You waive the right to a trial by jury or to participate in a class-action lawsuit.

Severability

If any part of these Terms is deemed invalid or unenforceable, the remaining provisions will continue in full effect.

Changes to These Terms

We may update these Terms & Conditions at any time. Changes will be posted on this page. Continued use of our website after changes are made indicates your acceptance of the updated terms.

Shipping & Return Policy

At ORIXFORCE, we are committed to providing a seamless and reliable shipping experience for all our customers. All orders are carefully processed and shipped directly from our warehouse to ensure prompt and efficient delivery.

Shipping Coverage

We currently ship to the 48 contiguous United States. Unfortunately, we do not ship to Alaska, Hawaii, U.S. Territories (e.g., Puerto Rico), P.O. Boxes, or APO/FPO addresses.

Processing & Delivery Times

Orders are generally processed within 1–2 business days (excluding weekends and holidays).
Delivery times typically range from 3–5 business days, depending on your location and product availability in nearby warehouses. Some large or oversized items (e.g., furniture, outdoor sets) may ship via LTL Freight, which may require scheduling a delivery appointment. You will be contacted by the carrier in such cases.

Note: Please ensure your phone number is provided during checkout for delivery coordination on freight shipments.

Order Tracking

Once your order ships, you'll receive a tracking number via email. You can monitor the progress of your delivery using the provided tracking link.

Order Cancellations

Before Shipment:

You may cancel your order within 24 hours of purchase by contacting our support team.
If the order hasn’t shipped, we’ll process a full refund within 1–2 business days.

After Shipment:

If your order has already shipped, we will attempt to cancel the shipment through the carrier. However, cancellations at this stage are not guaranteed.
You may be responsible for any applicable return shipping or recall fees.
Alternatively, you can refuse delivery when the package arrives.

Missed or Lost Deliveries

If your package hasn’t arrived within the expected time frame, please contact us with your order and tracking number. We’ll investigate with the carrier and assist you in locating your package or issuing a resolution if it's lost.

Damaged or Defective Items

If your order arrives damaged, incomplete, or incorrect:

Contact us within 48 hours of delivery at support@orixforce.com.
Provide photos or a video showing the issue (product damage, packaging, and labels).
We’ll work with the vendor to resolve the issue through replacement, refund, or parts.

Returns & Refunds

You may request a return within 30 days of delivery for most items, provided they meet the return criteria:

Eligible Returns Must Be:

In brand new, unused condition
Not installed or assembled
Returned in original packaging with all accessories

Non-Returnable Items:

Sale items
Customized or bundled products (unless the entire set is returned)
Assembled or disassembled items
Products marked as non-returnable

Return Shipping Costs:

If the product is defective or incorrect: Return shipping is covered by us or our vendor.
For all other reasons (buyer’s remorse, wrong color/size, etc.): Return shipping costs are the customer’s responsibility.

A return label and authorization (RMA) must be issued before sending any item back. Unauthorized returns may be refused.

Refund Process

Refunds are issued to the original payment method once the returned item is received and inspected.
Some financial institutions may take an additional 3–7 business days to reflect the refund in your account.
Refund timelines vary by payment type:

Holiday Season Extended Return Window

For the holiday season, most items purchased between November 1 and December 31 can be returned through January 31.

Privacy Policy

At ORIXFORCE, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our websites and stores

By using our websites and stores, you agree to the terms outlined in this policy. If you do not agree with any part of this Privacy Policy, please do not use our websites and stores.

Information We Collect

We collect both personal and non-personal information to provide and improve our services.

a. Personal Information
When you make a purchase or attempt to make a purchase through our stores, we may collect:

Your name
Shipping and billing address
Email address
Phone number
Payment information (processed securely through third-party payment processors)
Purchase history

b. Non-Personal Information
We may collect non-identifying data, including:

IP address
Browser type
Device information
Cookies and usage data
Browsing behavior on our website

How We Use Your Information

We use the collected information to:

Process and fulfill orders
Send order confirmations and updates
Communicate with you about your purchase or inquiries
Provide customer support
Improve and personalize your shopping experience
Monitor website usage and performance
Prevent fraud and maintain site security

Sharing Your Information

We do not sell or rent your personal information. We may share your information with trusted third parties only in the following circumstances:

Service Providers: We may share information with partners who help us operate our store, fulfill orders, provide customer service, or analyze website usage.
Legal Compliance: We may disclose your information if required by law or in response to valid legal requests.
Business Transfers: In the event of a merger, sale, or asset transfer, your information may be transferred as part of the business assets.

Cookies & Tracking Technologies

ORIXFORCE uses cookies and similar technologies to enhance your browsing experience. Cookies help us understand user behavior, save your preferences, and improve site performance.

You can control cookie preferences through your browser settings. Disabling cookies may limit certain features of our site.

Third-Party Links

Our websites may include links to third-party sites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

Data Security

We use industry-standard security measures to protect your information from unauthorized access, disclosure, or alteration. While we strive to protect your personal data, no method of transmission over the internet is 100% secure.

Your Rights and Choices

Depending on your location, you may have the right to:

Access, correct, or delete your personal information
Object to or restrict certain data processing activities
Withdraw your consent at any time

To make such a request, please contact us using the contact information below.

Children's Privacy

Our websites are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have unknowingly collected such information, please contact us so we can remove it.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date. Continued use of our website after changes are posted indicates your acceptance of the updated policy.

Every product distribution journey is handled with logistical precision and strategic infrastructure. We maintain rigorous standards for consumer electronics and lifestyle gadgets to ensure they reach the right audience at the right time.

For specific inquiries regarding our distribution agreements or technical standards, please contact us at: support@orixforce.com